Shipping Your Order

Specializing in Brazilian Embroidery but providing stitchers with much more!

Please read ALL the information
Knowledge makes for a good relationship

Shipping
Shipping Your Order
Handling Fee
Terms & Payments
Back Orders/Special Orders
Returns

We TRY to ship JDR-BE Designs and the EdMar thread within 48 business hours.

A slight delay may be on "Non JDR-BE" designs, some unexpected "sold out" notion or book, which we have no control over; or "special orders".

If the delay for out-of stock items is more than 3 days we will ship your order with what is IN STOCK within the 48 business hours. The other items will be shipped as soon as they arrive.

We do not ship any order until payment is received.

You are NOT charged for any item until it is shipped. Back orders are sent out via "cheapest route" ASAP.

JDR-BE cannot guarantee the accuracy of phone orders. When placing a phone order provide item number and description to minimize errors. Accuracy will be the responsibility of the caller.

Documented fax or mail orders or on-line orders are preferred.

Shipping: We charge exact shipping. Priority or First Class. If no preference is indicated -Priority Mail is used. An estimated shipping will be indicated on your invoice.

Special Orders: Designs or items that are not normally kept in stock -
Items that we "special order" for you must be paid in advance. Designs are not returnable. Returns of special orders are not allowed unless there is a manufacturer defect.

Backorders: We try to keep everything listed on this web site in stock at all times. However, unexpected delays may occur in our receiving shipments. The backordered items is placed on a separate invoice. The item will be on the original invoice with the price left out of the total column. No Backorders- please let us know. Back orders are sent out via "cheapest route" ASAP.

International Orders: Exact shipping plus we require that all packages be registered at your cost. International orders must be prepaid in US funds. If you are mailing an order, estimate the shipping fees high. If the actual shipping is lower than you have estimated, a merchandise credit will be in your account. International orders are not guaranteed. Once the order has been shipped, there is no way to track the order. It is your responsibility – no credit is issued for lost international orders.

Special Delivery: When timely delivery is required, a special handling service is offered for a fee of $15.00. The non-refundable fee is for delivery by a specified date and is in addition to any other shipping charges. ONLY via USPS. We will advise you to the “time frame” the USPS specifies. PLEASE plan ahead for your classes. No shipping credits will be given until credits are received from shipper for delays.

Invoicing: Orders will be invoiced as of the shipping date, at the prices that are in effect at the time of your order. Prices are subject to change without notice.

Advance Orders: (orders that are placed for items that are "coming soon" but are not yet available). We will ship with a shipping charge when the item becomes available.

Refused Orders: Customers will be liable for ALL shipping charges plus a 20% (of net invoice) handling fee for sent and refused orders,

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Specializing in Brazilian Embroidery but providing stitchers with much more!
P.O. 37, Hunter, ND 58048-0037 USA
701-874-2430 US/Canada: 1-800-JDR-3128
Fax: 1-701-874-2434 US/Canada Fax: 1-800-501-3008
© 2000-2007 All Rights Reserved
All JDR patterns & designs are copyrighted for JDR Brazilian Elegance. The designs presented for any other designer on our web site are also copyrighted by the individual designer. No part of this material/website may be reproduced in any form, in whole or in part, by any means-mechanical, electronic, graphic, downloading, photocopying, photographing, tracing or means yet to be discovered without written permission.
Prices are subject to change with out notice.