Returns: Please review your shipment for irregularities as soon as your receive your package.

*Claims of errors must be made within 10 days of receipt of shipment. 
*If we have made an error, call us and we will instruct you on how we will "fix" the error.

*Remember, we are human too - BUT we do make it "right" with you.

*Except in cases of defect or our error, a nominal restocking charge of 10% of cost of goods will be made with a $2.50 minimum.

*Unauthorized returns will be charged a double restocking fee. 20% ($5.00 minimum). 

**No credit will be allowed unless we have been contacted before returning merchandise.

**Return shipping is the responsibility of the purchaser.

*All shipments should be well packed and sent via cheapest route.

*In cases of defective merchandise or shipping error (not applicable for phone orders) a credit will be provided for return postage.

*Returned merchandise will not be accepted if it is damaged or marked.

*Returns must reach us, within 15 days, in good, unopened, resaleable condition before a merchandise credit will be granted.

*Any approved return is made as a merchandise credit only.

There are NO returns on patterns, kits, books or chart packs under ANY circumstances. (Exception - if we have made the error.) This has to do with copyright infringement protection.

Special Orders:   Designs are not returnable.  Returns of special orders are not allowed unless there is a manufacturer defect.

Shipping: This is the responsibility of the customer unless defect or our error.

International Orders:   It is your responsibility – no credit is issued for lost international orders.